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Making a Complaint

A Complaints Handling Policy is employed for managing complaints from external parties.

If you have a complaint, please:

• Phone: 1300 730 550
• Fax: (02) 9895 7670
• Email: community@planning.nsw.gov.au
• In Writing: 
  The Deputy Director General, Strategies and Land Release
  Department of Planning & Infrastructure
  GPO Box 39 
  Sydney  NSW  2001

If you think a complaint should be handled by an external organisation the following agencies handle complaints from the public:

• ICAC (deals with allegations of corruption) - www.icac.nsw.gov.au or 1800 463 909
• The NSW Ombudsman (deals with allegations of mismanagement) - www.ombo.nsw.gov.au or 9286 1000
• The NSW Audit Office (deals with allegations of waste of resources) - www.audit.nsw.gov.au or 9275 7100